Privacy Policy

Privacy Policy for ZEOXR Ltd. - Jooocie Product and App
Last Updated: 08 December 2024

1. Introduction

Welcome to ZEOXR Ltd.’s Privacy Policy for the "Jooocie" product and app. At ZEOXR Ltd., we are committed to safeguarding your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you engage with our services.

Our service allows buyers to purchase physical greeting cards and store personalized messages and photos during the purchase process. The physical card includes an identifying code, which the recipient uses to access the personalised content via the Jooocie companion app.

By purchasing our products or using the Jooocie app, you acknowledge and agree to the terms outlined in this policy. We encourage you to review this document to understand our practices and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

Personal Information

We collect and process the following personal data during the purchase process:

  • Buyer Information: Includes the buyer's name, email address (optional), and postal address for order fulfillment.
  • Content Data: Includes the photos and personal messages the buyer uploads to personalise the greeting card.

Recipient Information

We do not directly collect any personal data about the recipient at the time of purchase. The recipient accesses personalised content using the unique code on the physical card, without providing personal data.

Non-Personal Information

We may also collect non-personal information to enhance our services, including:

  • Device Information: Data about the device used to access the Jooocie app, such as frame rate, device type and operating system.

3. Data Handling

During Purchase

  • Buyer Data: The buyer’s data is securely processed to personalise and fulfil the order. Photos and messages are encrypted and securely stored indefinitely for retrieval by the recipient.
  • Recipient Access: The recipient accesses the personalised content using the unique code included with the physical card.

Transfer of Data Ownership

  • Once the gift is sent, ownership of the personalised content (e.g., photos and messages) is transferred to the recipient.
  • Buyer Consent: By completing the purchase, the buyer agrees to transfer ownership of the gift data to the recipient.

Storage Duration

  • Content such as photos and messages is stored indefinitely unless the recipient exercises their right to delete the data. Buyers do not retain the right to delete or modify gift content after it has been accessed by the recipient.
  • Data Security: All data is encrypted during transmission and at rest, ensuring it cannot be accessed by unauthorised personnel, including ZEOXR Ltd. employees.

Under the UK GDPR, individuals have the following rights regarding their data:

Buyer’s Rights

  • Access: Buyers can request access to the personal data stored during the purchase process.
  • Rectification: Buyers can correct errors in their data before the card is sent.
  • Deletion: Buyers can request the deletion of their personal data (e.g., account information) but cannot request deletion of content that has been transferred to the recipient.

Recipient’s Rights

  • Ownership: The recipient owns the personalised content once the gift is redeemed using the code.
  • Access and Control: Recipients can access, manage, and delete the content provided by the buyer.

Data Minimisation

We only collect data necessary to fulfil the service (e.g., buyer information during purchase). No recipient data is collected unless the recipient voluntarily provides it through their use of the app.

4. Security Measures

Ensuring the security of your information is paramount at ZEOXR Ltd. We implement rigorous measures aligned with industry standards to safeguard your data from unauthorised access, disclosure, alteration, and destruction. Our security protocols include:

  • Encryption: Secure transmission of data using encryption technologies.
  • Access Control: Restricting access to personal information to authorised personnel only.
  • Data Minimisation: Collecting and retaining only the necessary information for providing our services.
  • Regular Audits: Conducting regular security audits and assessments to identify and mitigate vulnerabilities.
  • Data Retention: Photos and messages are securely stored indefinitely, while buyer data is retained only as long as necessary for order processing or to meet legal obligations.

5. Your Choices

At ZEOXR Ltd., we prioritise transparency and empower users to make informed decisions about their personal information. You have the right to:

  • Access and correct your data stored by ZEOXR Ltd. for order fulfilment purposes.
  • Opt-out of marketing communications at any time, if applicable.

For any requests or changes, please contact us at info@jooocie.com or zeoxrltd@gmail.com.

7. Children’s Privacy

ZEOXR Ltd. is committed to protecting the privacy of all users, including children. We do not knowingly collect personal information from individuals under the age of 13. If you believe that your child has provided us with personal information, please contact us immediately at info@jooocie.com or zeoxrltd@gmail.com. We will promptly take appropriate measures to investigate and, if necessary, remove any such information.

8. Compliance & Changes to this Privacy Policy

ZEOXR Ltd. reserves the right to modify this Privacy Policy to enhance the user experience, comply with legal standards, and align with best practices. Changes will be effective upon posting on our website or within the Jooocie app, and users are encouraged to review the policy regularly for updates. We may notify users of significant changes through email or other prominent communication channels. Your continued use of ZEOXR Ltd. services after any modifications constitutes your acknowledgement and acceptance of the revised Privacy Policy.

9. Contact Us

For enquiries or concerns regarding our Privacy Policy or any aspect of your experience with ZEOXR Ltd., please contact us at info@jooocie.com or zeoxrltd@gmail.com. Our dedicated team is committed to addressing your questions promptly and professionally. We value your feedback and are eager to assist you in any way possible. Your privacy and satisfaction are of utmost importance to us, and we appreciate the opportunity to ensure your experience with ZEOXR Ltd. and the Jooocie app is positive and secure.